By Nick Harris
As the global pandemic continues to disrupt our lives, with many of us encouraged to work from home if we can, it is becoming apparent that some of the changes we have made to our training services will be permanent. This is partly because we have become very good at delivering services at distance, in virtual environments with an increased level of flexibility. We have found that our customers really like our virtual training to the extent that, when asked, they are unanimously saying that it is their preferred delivery format.
Virtual training has many benefits above the obvious ability to deliver full instructor led courses to customers, regardless of location. We still limit the number of delegates that can join one of our courses so that everyone can get plenty of hands-on experience whilst receiving the appropriate amount of individual attention. The technology we use to deliver the courses allows us to very quickly view a delegate’s screen if they need our help and where appropriate share the solution with the rest of the group. By doing this we can include more, relevant exercises whilst ensuring the lesson plan stays on track.
The financial advantages of virtual training over physical training are also becoming apparent. There is obviously a saving on the costs of attending a training course by removing the need to travel to the course and accommodation if you live a long way from one of our training centres. It is also easier to fit existing commitments around the course times, be it for work or home life. There is no loss of productivity if you can keep an eye on the progress of that important project or even manage childcare when you are learning within your normal working environment.
What most people don’t consider is how green virtual training is. Again, there is a reduction in carbon consumption as the result of attendees not travelling to one of our training centres. We have also taken this opportunity to digitise our training material. We no longer use paper-based training manuals and handouts and have now created a new set of digital, course specific workbooks that are accessible during and after the course.
Finally, we have given a lot of thought to the types of courses we can deliver. With virtual training it is much easier to design courses with different durations and scheduling requirements. We have listened to our customers, especially those that use our technical support services, and have designed a modular programme of topic specific courses that last no longer than a half day. This means that experienced users can get access to instructor led training for specific subjects based on project or recruitment demands.
There will always be a place for face to face, instructor led training. Sometimes it is the right thing to get the team out of the office and into a different environment where they can speak freely and escape project pressures. However, we are putting all our efforts into making virtual training better and better. It will be the first choice for many of customers for the foreseeable future and will emerge as the standard way of delivering instructor led training, once the current social mixing restrictions are lifted.
Visit the Cadline Training Store to view the latest virtual training schedule.