MapThat – TimeOut

by David Crowther

Question:

Why do I get the Error Processing Request Message?

Answer:

In the MapThat FAQ below we explore reasons for the MapThat – Error Processing Request message. The FAQ explains that this can often be caused through incorrect Configuration of MapThat and also often due to Invalid Geometry in the data being loaded:

https://www.cadlinecommunity.co.uk/hc/en-us/articles/360002712757-MapThat-Error-Processing-Request-

However, there is one Setting which if incorrectly supplied will make the Error Processing Request appear after only a little while working with MapThat – and that is the SESSION TIMEOUT setting.

In your MapThat Admin Forms check the Page Setting options and in particular the SESSION_TIMEOUT value. In the example below the SESSION TIMEOUT has been set to only 5 (Minutes) so after only 5 minutes of working MapThat will Timeout and present the Error Processing Request error message.

So – ensure that you change this value to a higher number e.g. 60 (minutes) and the Error Processing Request (timeout) issue will now be resolved!

Note – the SESSION_TIMEOUT setting is not compulsory in MapThat so if you wish to, Contact your Cadline Support Team and we will remove this for you.