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    By David Crowther

    MapThat___Not_Loading_Login_Step2_-_1.JPG

    Question: 

    Why does my MapThat login fail at Login Step 2?

    MapThat___Not_Loading_Login_Step2_-_2.JPG

    Answer:

    MapThat requires a User to have their Primary Project and Primary Role set to a valid ID. If the User record has a NULL value for these settings, then Step 2 in the login page cannot define which Role or Project should be pre-selected and the Loading page will occur.

    MapThat___Not_Loading_Login_Step2_-_3.JPG

    To resolve this, edit the User record to have a valid Primary Project (e.g. B Pipelines) and Primary Role (e.g. Admin).

    MapThat___Not_Loading_Login_Step2_-_4.JPG

    When I now attempt to login, in Step 2 these choices are pre-selected and so I it successfully loads the Step 2 login page.

    MapThat___Not_Loading_Login_Step2_-_5.JPG

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