I would like to take this opportunity to thank you for your business and loyalty throughout 2014 and also for the continued support you have given us.
It has been another busy year. We have invested significantly in our service delivery capability and now have much greater resource in our BIM delivery, Infrastructure, Geo-Spatial and training teams. We have further expanded our data management team and are proud to not only be the UK leader in data management for manufacturing but also the UK leader for data management in construction. We are gratified to see so many of our clients now participating in PAS 1192-2 compliant projects through the adoption of our common data environment solution. My thanks go to everyone who has worked so hard at Cadline to get this right.
We have also dedicated a lot of time this year to customer satisfaction. Thank you to all those who have completed what seems like an endless stream of surveys from us and Autodesk. This feedback is critical. Every comment and email, formal or informal, is reviewed and corrective action put in place where needed and positive feedback passed to those involved. Please do take a look at each issue of Cadline Community Insider where you will see detailed all the changes we are making as a result of your feedback.
The Community has also continued to grow throughout the year and this year we will surpass 1.3 million blog reads. It is the favourite way for users to stay connected to our industry experts and customers to log support calls and as such we are continuing to invest heavily. We have been working diligently over the last two months and Community will soon be relaunched on a brand new platform providing a better interface with more accessible information and a new faster service desk and knowledgebase. We are very excited about the change and we hope you will be too.
We are pleased to announce that this Christmas, for the seventh year running, instead of sending Christmas cards we have made a donation to the charity, Operation Smile. We have bought another four smiles to help provide life-changing cleft surgery for four children. This now brings our total to 29 smiles over the last seven years. Please take a couple of minutes to find out more below:-
Finally, I would like to wish each of you a very Merry Christmas. Have a wonderful and prosperous New Year and we look forward to working with you again throughout next year.
With my very best wishes,
Client Services Director
Christmas Closing Times
Cadline will be closed during the Christmas period from:
5.30pm Tuesday 23rd December 2014 until 9.00am Friday 2nd January 2015.
Orders received up until 12 noon on Wednesday 17th December 2014 will be delivered on Thursday 18th December 2014 (subject to stock availability). Orders received after this date will be delivered on Thursday 8th January 2015, so please work closely with your Account Manager to ensure that we can meet your delivery requirements.
Contacts During Christmas Closure
During the Christmas period there will be a limited support service. If you are a contract holder and require technical assistance during this period, please contact the Cadline Help Desk by emailing firstname.lastname@example.org and we will respond to your enquiry as soon as possible.
If you have an urgent sales or non-technical enquiry, please contact Paul Watson using the following details:
Mobile: 07831 272474
Normal technical support service will resume on the 2nd January 2015.