Using the DxDiag utility in Windows
The DxDiag tool is a DirectX diagnostic tool. It gathers system information, such as version of Windows, Graphics card specification and Graphics card driver. Running this utility and sending the results to your reseller can help them in troubleshooting some possible hardware configuration issues.
Below is an animated GIF showing instructions for gathering a set of diagnostic files. For systems prior to Windows 10, please see the attached PDF.