This Support Service is subject to our standard terms and conditions of business, a copy of which can be found at https://cadline.co.uk/legal/#termsconditions-sale.
The Cadline Remote Support Service is obtained through our quality accredited Customer Services team and delivered using telephone, email or internet communications. The Service operates weekdays between 09:00 and 17:30 excluding public holidays.
Nominated users can contact our helpdesk on 01784 419911, by emailing customer.services@Cadline.co.uk or through the Cadline Community Support Zone website.
Cadline Ltd. will provide a unique Support Case Reference that should be quoted as identification and as a reference on through the life of the case.
If the case cannot be answered immediately then Cadline Ltd. will arrange a mutually convenient time with the customer to provide an update and proposed escalation procedure.
Cadline Ltd. will not provide support for unlicensed software.
Payment is required in full prior to commencement of the agreement unless other payment terms have been agreed in writing.
In no event will Cadline Ltd. or their suppliers be liable for consequential, incidental, special or punitive damages arising from any breach or failure of Cadline Ltd. under a Cadline Ltd. support agreement.
Without prejudice to the generality of the foregoing the customer agrees that Cadline Ltd. and their suppliers will not be liable for any lost profit nor any claim or demand against Cadline Ltd. by any other company.