Committed to Quality Assurance
Quality Statement
At CADline we are committed to a programme of continuous improvement of internal processes and procedures to ensure our clients receive the highest levels of customer service throughout the business.
Our ISO 9001:2008 certifications are regulated and externally audited and certified by DNV (DET NORSKE VERITAS) every six months, which provides us with a useful external expert view of the company’s performance and progress.
As part of our commitment to our Customer Satisfaction programme, we aim to be completely transparent in providing the findings to our recent ISO audits and any findings and recommendations that are reported.
You will find all of our Quality information and links to certifications below, if you cannot find something you are looking for, please contact Claire Bass, Client Services Director for any further information Claire.bass@cadline.co.uk
If you would like to have your say about our service levels – why not join our customer satisfaction forum?
Quality Policy Document
Scope of ISO Quality Certification 9001:2008
CADline Ltd Quality Scope
Supply, installation and maintenance of design solutions including technical support and training.
Exclusions:
7.6 – Control of monitoring and measuring devices is not applicable to organisation. No measuring equipment is used in verifying the product or service supplied by the organisation.
CADline Ltd Quality Certificate
DNV Quality Audit Results
Next scheduled Audit: 7th May 2012
| Audit Date |
Focus Area |
Focus Area Results by DNV |
Effectiveness Score |
| 9th Nov 2011 |
Effectiveness of HR Processes |
It was encouraging to see a well-structured approach to developing staff competencies, through the ‘performance management’ process.
|
5/5 |
| 9th Nov 2011 |
Effectiveness of delivery of training |
The management of the customer training was effective in communicating and delivering of training provided.
The resources needed to conduct training were sufficient to handle the skills and technical expertise required by the customers.
|
4/5 |
| 3rd May 2011 |
Effectiveness of Managing Change |
Commendable strategic planning was demonstrated by the Commercial Director.
The Business Manual reviewed to reflect the latest organisational changes.
|
5/5 |
| 3rd May 2011 |
Effectiveness of delivering Solution |
Effective processes are mapped and audited that reflects the activities.
Good Performance monitoring process now implemented.
Effective customer feedback captured and actioned.
|
4/5 |
| Audit Date |
Major Non-conformance |
Minor Non-conformance |
Observations |
Findings |
| 9th Nov 2011 |
0 |
0 |
1 |
Staines: The organization shall evaluate and select suppliers based on their ability to supply product in accordance with the organization's requirements. The company can consider reviewing the supplier list for better record management, to highlight those that are 'key suppliers'.
|
| 9th Nov 2011 |
0 |
0 |
1 |
Staines: The company can consider removing or amending the priority levels used in the help desk to co-incide with those 'key contractual customers' only, where necessary.
|
| 3rd May 2011 |
0 |
0
|
1
|
Staines: Request for Training form-Train_Reqdates_117_ver1 used without identification numbers in the footer.
|
| 3rd May 2011 |
0 |
0
|
1
|
Staines: Supplier evaluation was carried out, which now needs to be reflected in the process.
|